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  • Rome and Vatican

    Rome and Vatican

    Explore what was one time the Capital of the world. Visit Saint Peter's Cathedral and the Sistine Chapel.
  • Florence and Tuscany

    Florence and Tuscany

    Fashion, art, beauty, style, all in one unique city. Tuscany and its green hills. Chianti and history.
  • Pompeii and the Amalfi Coast

    Pompeii and Amalfi Coast

    The Vulcano buried town of Pompeii, that came back to its splendor after 17 centuries. Lets ride then one of the most enchanting coastlines, with brethtaking views.
  • Venice

    Venice and its Gondolas

    Gondola in the Gran Canal, the islands of Burano and Torcello. The Piazza San Marco. An incredible town built on water.
  • Classic Italy

    Classic Italy

    The great tour of Italy. Several days visiting the most famous and attractive sites of Italy. One time life experience, unforgettable.
  • Special Events

    Special Events

    Celebrate your marriage in Italy. A convention for your Company. Anniversaries and Special Events, we can handle it with care and professionalism. All over Italy.

Privacy Policy - Term of Service - Emergency Plan

DivineItaly is a trade name of Kennsystem USA LLC /Tour Operator Registration N. 603 182 050 (WA)-(from this point on defined “DivineItaly”). We strive to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise,DivineItaly is dedicated to protecting our customers', consumers' and online visitors' privacy on our Web site.

Personal Information Divine Italy collects personally identifiable information from the visitors to our Web site only on a voluntary basis. We also collect survey information to better target our consumers. This information is collected if you request information from us, participate in a contest or sweepstakes or sign up to join our e-mail list. The information collected is internally reviewed, used to improve the content of our Web site, notify our visitors of updates and respond to visitor inquiries. Once information is reviewed, it is discarded or stored in our files. We will notify you about material changes in the collection of personally identifiable information by placing a notice on our site or sending you an e-mail. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties. This Web site is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children's Online Privacy Protection Act and will not knowingly collect or use personal information from anyone under 13 years of age. We do not sell your postal address to third parties. DivineItaly is dedicated to protecting the privacy of our customers, consumers and online visitors. We will seek to obtain written or active e-mail consent from you if we are going to be using the information collected from you in a manner different from that stated at the time of collection. Nonpersonal Information

In some cases, we might collect information about you that is not personally identifiable. For example, our Web site may automatically recognize the domain name of the Web site, or the advertisement, that you clicked through to reach our site (for example, aol.com, if you are connecting from an America Online account), but not the e-mail address of visitors to our Web site. Release of Information About Us To improve our business, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If we sell a business, we would probably transfer some or all of your information as a part of the sale, in order that the service being provided to you may continue. In that event, you will receive notice, through our Web site, of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us. We may also release information when we believe it is necessary and appropriate to comply with applicable laws or to protect the rights, property or safety of DivineItaly, our employees, customers, Web site visitors or others.

Links to Third-Party Web Sites This Web site contains links to other sites. We try to link only to sites that share our high standards and respect for privacy. However, we cannot be responsible for the content or privacy practices employed by other sites. We encourage you to review the privacy policies of these Web sites before disclosing any personal information. How You Can Correct or Remove Information We provide this privacy policy as a statement to you of our commitment to protect your personal information provided to us on our Web site. If you have submitted personal information through our Web site or interactive advertisement and would like that information deleted from our records or would like to update or correct that information, please update your profile by logging in.

Updates and Effective Date If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We will notify you about material changes in the collection of personally identifiable information by placing a notice on our site. We encourage you to periodically review this policy so that you will know what information we collect and how we use it. This Privacy Policy was updated to be effective as of January 1st, 2015.

Agreeing to Terms If you do not agree to this policy or to DivineItaly Terms of Use posted on this Web site, please do not use this site or any services offered by this site. DivineItaly reserves the right to make changes in this policy. Please check back from time to time to ensure that you are aware of any updates or changes in this policy. Your use of this site indicates acceptance of this privacy policy

As visitor to DivineItaly.com, you have free access to our extensive database on Italy, and other destinations. DivineItaly.com is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. We are committed to strictly controlling the use of any information you provide to DivineItaly.com. Find out how by reading the following: Registration DivineItaly.com Use of of registration: Registration is optional, but helpful so we can customize the content of the website to better meet your specific needs and improve our products. Users are encouraged to complete our Contact Information form and Sign up Preferences. Contact information: first and last name, address, telephone number (optional), email address . In order to book user registration information needs to be supplemented by the following passenger information (first and last name of travelers), delivery information (name, mailing address, day and alternate phone number, email address) and credit card information (card type, number, expiration date, cardholder's name, billing address). This information is used for billing purposes and to fulfill your travel reservations (usually air and hotel reservations). It also allows us to contact you for customer service if there should be difficulty with processing your reservation or any change in plan or schedule. In addition, your email address is collected to send you an email message confirming the reservations you request online.

Cookies A cookie is a piece of data stored on the user's hard drive containing information about the user. divineitaly.com uses cookies. Usage of a cookie is in no way a means of collecting any personally identifiable information while on our website. Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they will be able to use the information section and the planning feature but will have to register first whenever wishing to purchase. Cookies enable us to track and target the interests of our users to enhance the experience on our site.

Log Files, IP Addresses We collect IP addresses only to obtain various types of statistics about our website usage such as the most frequently requested pages and paths followed as well as other system administration tasks. Log files information such as IP Addresses are not linked to personal information.

Sharing your Information When you reserve or purchase travel arrangements through divineitaly.com, we provide some information about you (such as name) to the airline, hotel or other third parties involved to ensure the successful fulfillment of your travel arrangements. We do not sell, or dispense for our profit or the profit of others, individual customer names or other private profile information to third parties. The sharing of personal information to airlines and hotels is necessary to provide travel arrangements.

Brochures and Special Offer emails Divineitaly brochures, special offer emails and site and service update emails are sent to interested customers and site visitors to provide the latest news about our services. Your personal email address is needed to subscribe to any of our specifically electronic mailings.

Special offer emails provide news about your favorite places or update you with information concerning the tours and destinations for which you expressed interest. Sites and services update emails inform a user on new functionalities of the site. However, you may always decline to receive these email messages by replying and typing "unsubscribe" in the subject line of the email, or by emailing us at info@divineitaly.com. Please see our Opt Out policy described below.

Opt-Out Divineitaly.com subscribers may opt-out of receiving future communications. Our website gives the following options for removing your information from our database and our mailing list: 1. You can reply to the email and type "unsubscribe" in the subject line of the email. 3. You can call us at 315 215 1646 or write to us at Kennsystem USA LLC 1425 Broadway 26285- Seattle WA 98122 Subscribers may also correct or update information, previously provided, via the same channels.

Links This web site contains links to other sites. Please be aware that divineitaly.com is not responsible for the privacy practices of other sites. We encourage our users to read the privacy statements of any website that collects personal identifiable information.

Security This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. Your credit card transaction will be authorized through a credit card processor. All information you provide to Perillotours.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt and scramble data before you send it to us. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just surfing. You may also double check if the address line shows "https:" to make sure that you are currently on a secure page. While we use software encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted to our offices and to offices of vendors contracted to us. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers used to store personal identifiable information are kept in a secure environment, behind a locked enclosure. If you have any questions about the security at our website, please send an email to divineitaly to info@divineitaly.com

Accessing, Correcting and/or Updating Personal Information If a user's personal identifiable information changes (such as zip code), if a user no longer desires divineitaly.com services, or if a user simply wish to change their information, the Company will provide a way to correct, update or remove that user's personal data.

Notification of Changes If we decide to change our Privacy Policy, we will post those changes on the website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected. If, despite the efforts made by DivineItaly to protect your privacy, you feel we are not abiding by our posted Privacy Policy, you should email us at info@divineitaly.com immediately.

Other Information about my Privacy Divineitaly.com may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of divineitaly.com or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Contact for Privacy: The Manager info@divineitaly.com

Terms and Conditions of Service Travel: Refund Policy All touring activities such as cruise, cooking, cycling, spa appointments, etc...as well as private car, or guide orders may be refundable if requested prior to cancellation dates. During high travel season from April 15th thru October 30th, client may incur cancellation penalty ranging from 50% to 100% if cancellation request occurs prior to 7 days before executed service. All cancellation requests must be made by email or fax. Normal business hours are based on Italy time (= Eastern Standard Time + six hours.)

Private Transportation The above rules shall apply to all ordered private transports. For airport or city to city transfers, unscheduled car stops charge 75 Euros per hour; Private airport transfers are by Mercedes E Class or Mercedes Minivan or comparable vehicles. Vehicles for arranged day excursions and city-to-city transfers may vary. Transport vendors reserve right to use larger or smaller vehicles to accommodate luggage and groups of three persons or more. All services employ licensed drivers. Private Transportation -

Same Day Cancellations When client cancels ordered service,”Divineitaly.com" will always endeavor to negotiate a lower charge with vendor on client’s behalf; however, during high season, same day cancellations will result in a 100% penalty or full cost of ordered service.

”Divineitaly.com"' fee for service is derived from the standard industry commission of 10% from each night’s per room hotel stay. If, after engaging "1vineitaly.com” as its travel planner or after approving the reservations made for a hotel booking, substitutes a new hotel, or in any way deprives ”Divineitaly.com”of the industry commission, the agency reserves right to charge client a $100. USD per night, per room for the cancelled stay.

Hotel Cancellations - Penalties Client is fully responsible for any penalties applied by hotels that result from hotel cancellations by client, even when client notifies agency of desire to cancel a reservation. In all cases, ”Divineitaly.com” will always endeavor to use best efforts to acquire the best possible room for a client; however, we cannot guarantee that any and all requests—including smoking or non-smoking room—will be met as such are subject to availability and other hotel management issues. Client desire to cancel a room reservation due to failure to receive specific type of room requested does not constitute sufficient cause to make cancellation. Client will remain solely responsible for all cancellation penalties and commissions due agency as specified herein.

Executing A Cancellation For Approved Touring Service: To submit a cancellation within normal business hours, request must be received no later than 11:00 EST Cancellation terms for accommodations vary from hotel to hotel. Cancellation dates may be listed on client correspondence; however, client is ultimately responsible for knowing the last day prior to incurring cancellation penalty. In the case where client cancels travel at “last minute ”Divineitaly.com” will endeavor to make cancellations on behalf of client on that day. However, for client travel plans that have more than eight scheduled services, ”Divineitaly.com” reserves the right to handle cancellations in a 48-hour period. The client is responsible for communicating by email or by fax request for cancellation. Cancellation requests received after business hours will be handled on the next business day.

Consulting Fee/ Arrangements Fee – Non-Refundable All Consulting / Arrangements services will be billed to the client only after client approves the travel planning proposal. ”Divineitaly.com”consulting fee is non-refundable once agreed on the consulting fee and once consultation begins, whichever is first. Commencement of consultation is defined as when the client has received from an ”Divineitaly.com” travel consultant any advice, suggestion, recommendation, draft outlines, travel plans, etc... pertaining to the proposed trip whether it be by phone call, fax, email or written letter.

Modifications of Client Travel Plans The client may modify the travel schedule up to 14 days prior to travel. Modifications made thereafter may incur a $250 RUSH Fee to process. Modifications must be made as follows: Modifications will be undertaken by”Divineitaly.com” during normal business hours, Monday thru Friday, 9AM-6PM EST. The client is responsible for communicating by email or by fax request for Modifications. Modifications requests received after business hours will be handled on the next business day.”Divineitaly.com” will endeavor to make Modifications in 48 hours and provide updated schedule to client by email.

Trip Postponements, Re-bookings If client wishes”Divineitaly.com” to cancel and then re-arrange special travel services on another date, client may incur administrative charge equal to $250 or 50% of originally billed arrangements fee, whichever is greater. If an entire trip re-booking is required in less than 15 days from original departure date, agency reserves the right to charge the client a $250. USD re-booking fee.

“Packaged Tour” Group Touring Terms: Reservations and Payments (Group Tours) Receipt of a deposit of 50% per person, and signed contract is required to hold your reservation. The balance is due 60 days before departure. Certified checks, bank checks or credit cards are required for all final payments made within 30 days of departure. Also, for payments received within 21 days of departure you will be charged the cost of sending documents by express mail, $25 per mailing. Any person or entity, including a travel agent, with whom you deal other than ”Divineitaly.com” in purchasing this tour acts strictly as your agent in dealing with us. Accordingly, we disclaim liability for payments made to anyone until we receive such payment earmarked for your account and we accept it as such.

“Packaged Tour” Prices All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, currency fluctuations, unless our web site indicates that a particular Tour price is guaranteed by full payment before a specific date and all the conditions of that guarantee are met. Departure taxes are not protected under the price guarantee. Gratuities not specifically mentioned are excluded. The price does not include transportation between your home and the airline terminal or pier or personal items. Your return ticket is subject to strict limitations. Your tour terminates after breakfast on the final day. Hotel check out time is 12 noon. About two hours before flight time, you will be transferred to the airport for your return home. Hospitality rooms, based on availability, may be made available to guests with flights departing after 3pm.

Holidays and Changes During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by ”Divineitaly.com” to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such minor limitations, please check with the appropriate tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled dining out, sightseeing and other activities.

Travel Documents United States citizens require a valid passport only, when they travel to Europe. Non- citizens have other requirements that should be checked immediately.

Baggage and Insurance Each tour member is limited to one large suitcase and small carry-on bag. The airlines are charging extra fees for checked luggage that exceeds 62 cubic inches (calculated by adding the width + height + depth). ”Divineitaly.com” is not responsible for lost, stolen or damaged luggage.

“Packaged Tour” Hotel Accommodations The hotels listed in this site will be used on almost all departures. If a change becomes necessary for any reason, the hotel substituted will be the equivalent of those shown. Single rooms - A limited number of single rooms are available at the supplement rate shown for each tour. While single rooms provide privacy, they are often smaller than twin bedrooms and sometimes poorly located, especially in older hotels. Shared rooms - If you are traveling alone but prefer to share with another, we will try to work out congenial rooming arrangements. If a single room must be assigned due to your roommate's canceling or incompatibility or for any other reason (even at the last moment or while on tour), we must, of necessity, charge you the tour's single supplement or prorate thereof since the hotels make no allowances. Triple rooms are available on some tours. They usually consist of a twin bedded room with an additional folding bed or cot for the third person. This may not be comfortable for three adults. Forum It is compulsory that any litigation concerning ”Divineitaly.com” can only be brought in the courts in the State of Washington.

Air Conditioning Please be advised that foreign air conditioning systems in public places, ships, hotels and motor coaches are not always up to USA standards.

“Packaged Tour” Cancellation by Operator Be clearly advised that from time to time, a packaged tour departure may be cancelled for lack of participation. In such case, the operator's sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise. Cancellation and Insurance: Escorted Tours Because of the extraordinary savings being offered, if you cancel your Escorted Tour reservations, the cancellation charges shown below will apply depending on the length of time remaining before departure. Your right to receive a refund is limited. All cancellations and refund requests must be sent to us in writing and are subject to the following cancellation charges which are based on the price of the tour and the number of weeks prior to departure we receive your notice.

Cancellation and Insurance: Flight and Hotel Because of the extraordinary savings being offered, if you cancel your Flight and Hotel reservations, penalties will apply depending on the length of time remaining before departure. Charges will be assessed at the time of cancellation. All cancellations must be processed by ”Divineitaly.com” via email.

CANCELLATIONS CHARGES Time Prior to Departure Cancellation Charges 36 or more days $150 plus Air Penalties 35-8 days $250 plus Air Penalties Within 7 days of departure 100% of trip cost All charges indicated above are per person Your right to receive a refund is limited. Refund requests must be sent in writing.

Proof of Claim Claim of illness or injury must be strictly valid and supported by the submission of a detailed medical certificate signed by a board certified physician with the full specificity of law. In case of death, a death certificate with raised seal is required. Refunds All refunds are conditioned upon your understanding that your acceptance of a refund is on the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.

Arrive Early - Extend Your Stay If you have arranged with us to arrive early or remain after the termination of your tour, please understand your stay and your airport transfers will be at your sole expense. Check with ”Divineitaly.com”for special discount room rates. Extra nights are based on availability.

Right To Exclude We reserve the right in our sole discretion, acting in good faith, to decline to accept or to require any individual to withdraw from any tour. This refers to persons who are abusive of others or whose behavior disrupts the operation of the tour. Tour Members Needing Special Assistance Any disability requiring special attention should be reported to Kennsystem USA LLC and its tradenames “Bestlimosinrome.com”, “Bestourofitaly.com”,”Divineitaly.com” at the time the reservation is made.”Divineitaly.com” will make reasonable efforts to accommodate the special needs of disabled tour participants, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

Land Only "Land Only" means the tour cost without airfare which applies to those who use Frequent Flyer tickets or purchase their own air tickets.

Smoking Smoking on the motor coach, minivans, car, sailboats,is not allowed.

Optional Tours Traditionally, tour guides make available for purchase a series of optional excursions and other activities to fill in free days and evenings. You are under no obligation whatsoever to take any. They are strictly optional. Optionals in Italy may include the Catacombs, Tivoli Gardens, Capri/Blue Grotto Excursion, Gondola Serenade, Tarantella Show, etc. Depending on the tour, if you avail yourself of all, the total cost will be about $200 to $450 per person. Payment in cash only - dollars or euro. All Optional Tours and rates can and do frequently change.

Resposability Responsibility ”Divineitaly.com”, its and their employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns (collectively ,”Divineitaly.com” ), does not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, ”Divineitaly.com” is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party. Tour members are also subject to the terms and conditions set forth on their airline, rail or cruise line ticket. These conditions are available upon request. You may see the name,”Divineitaly.com” affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by ”Divineitaly.com” in any way.

In addition and without limitation, ”Divineitaly.com” is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force Majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk. The right is reserved to decline to accept or retain any person as a member of these trips at any time. In any such event, ,”Divineitaly.com” sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. ”Divineitaly.com” reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or to substitute, airlines, hotels of a similar category, and ,”Divineitaly.com” shall not be liable for any such changes. From time to time a tour departure may be cancelled for lack of participation. In such a case, the operator’s sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise.

Arbitration Agreement Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any other information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Washington, in accordance with the rules of the American Arbitration Association then existent. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.

EMERGENCY PLAN Author(s): Alan Evans Date Originally Written: August 15th 2015 Latest Update: August 15th 2015

I. Plan to Stay in Business Current location: Business Name Kennsystem USA LLC Address 1425 Broadway 26285- Seattle WA 98122 Telephone Number 315 215 1646

The following person is our primary crisis manager and will serve as the company spokesperson in an emergency: Primary Emergency Contact Alan Evans Telephone Number 315 215 1646 E-mail info@kennsystem.com If the person is unable to manage the crisis, the person below at our location will succeed in management: Secondary Emergency Contact Massimo Scaravonati Telephone Number 786 374 2798 Email Massimo.scaravonati@ymail.com II. Emergency Contact Information Dial 9-1-1 in an Emergency


Insurance Provider/Telephone Number Zurich American Insurance Company 516 336 8846

III. Potential Disasters The following natural and man-made disasters could impact our business: • Flood and earthquake • Tzunami • Acts of terrorism • multiple tourist bodily injuries

IV. Emergency Planning Team The following people will participate in emergency planning and crisis management: • Alan Evans • Massimo Scaravonati

VI. Insurance -We have spoken with our insurance agent about precautions to take for disasters that may directly impact our business. -We have discussed business continuity insurance with our agent. -We have discussed flood and/or earthquake insurance with our agent.

IX. Fire Safety -We have installed smoke alarms, detectors and fire extinguishers in appropriate locations. X. Utilities -We have purchased a portable generator and/or back-up lights in the event of a utilities disruption. XI. Reducing Potential Damage -We have prevented or reduced potential damages in our facility by taking precautions, such as: -bolting tall bookcases or display cases to wall studs. -protecting breakable objects by securing them to a stand or shelf using hook-and-loop fasteners. -moving to lower shelves large objects that could fall and break or injure someone. -installing latches to keep drawers and cabinets from flying open and dumping their contents. -using closed screw eyes and wire to securely attach framed pictures and mirrors to walls. -using plumber’s tape or strap iron to wrap around a hot water heater to secure it to wall studs. -elevating electrical machinery off the floor for protection in the event of flooding.

XII. Employee Skills The following employees have skills (foreign language) that might be needed in an emergency: Name: Alan Evans Skill(s): foreign languages spoken Name: Massimo Scaravonati Skill(s): foreign languages spoken XIII. Communications We will communicate our emergency plans with co-workers in the following way: Email and cell phones. In the event of a disaster we will communicate with employees in the following way: Email and cell phones. In the event of a disaster employees will be able to communicate with the office in the following way (i.e. out-of-town phone number): Email and cell phones. In the event of a disaster we will communicate with clients in the following way: Email and cell phones. In the event of a disaster clients will be able to communicate with the office in the following way (i.e. out-of-town phone number): Email and cell phones.

XV. Cyber-Security To protect our computer hardware, we will (use surge protectors, i.e.): Uninterruptable Power Systems HP To protect our computer software, we will: Symantec softwares If our computers are destroyed, we will use back-up computers at the following location: 2600 N Central Ave. 11th Floor Phoenix, AZ 85004 XIX. Legal Continuity -Post-disaster, we will contact our clients as stated above to assure them about the situation, inform them of how to contact the firm, and advise them of any relocation. -Post-disaster, we will contact the courts and agencies where there are matters pending to arrange continuances and extensions and obtain copies of destroyed documents. -Post-disaster, we will contact other counsel to arrange continuances and extensions and obtain copies of destroyed documents. XX. Annual Review We will review and update this business continuity and disaster plan in December 2017.

Kennsystem USA LLC 1425 Broadway 26285- Seattle WA 98122.